Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide

When clicking any enabled button nothing happens (no visible change in softphone appearance 

and no error message).

This symptom usually indicates that the system has gone offline and is recovering 

from some sort of failure. Check the status bar. A status of Offline means that some element in the 
system has failed or gone offline. The system will automatically recover from this situation. Wait 
for the status bar to indicate Online and try again. 

When clicking an enabled button an error message displays.

Check the specifics of the error message to pinpoint the problem. Consult with your 

ACD/PBX switch resource person to evaluate any third-party problems.

On Windows XP systems that have installed the Oracle 32 bit client, some icons on the CTIOS 

Agent Desktop or CTI Toolkit IPCC Supervisor Desktop  appear as black squares.

Oracle install has registered old COM components. It may be possible to correct this 

problem by performing the following steps:

Shut down all applications, including the desktop

Open a command prompt window

CD to c:\windows\system32

Run regsvr32 oleaut32.dll

When a “DllREgisterServer succeeded “ message box appears, click OK

Restart the desktop

The CTI OS Desktop does not prompt for Logout and/or NotReady reason codes on TDM 

(non-IPCC) switches.

The LogoutReasonRequired and NotReadyReasonRequired registry values 

explained in the table can be used to enable this functionality. (Refer to the CTI OS System 
Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions for information.) In brief, the 
registry keys listed below need to be set to 1.