Cisco Cisco Computer Telephony Integration Option 8.5 Troubleshooting Guide

This manual provides information about troubleshooting the CTI OS product. It presumes that the ICM 
software, CTI Server, and CTI OS products have already been installed. 

Refer to the CTI OS System Manager's Guide for Cisco ICM/IPCC Enterprise & Hosted Editions on the 
CTI OS distribution media (CD) for the product description, architecture, installation, and configuration 
information for the CTI OS product. See 

for the complete set of ICM manuals.

This manual is organized by symptom and diagnosis. To diagnose a problem, search the table of contents 
for the problem description that best fits your symptoms. The document groups related symptoms into 
sections. Many symptom descriptions are similar, so it will be helpful to read all of the 
symptoms/solutions within the sections related to what you are seeing. Reviewing the troubleshooting 
steps for each of these problems will help ensure that your system is correctly installed and configured.

For each problem, the following information is provided:

Problem/symptom description

Possible causes

Steps to diagnose and resolve

If the problem you are experiencing is not described in this guide, or the steps to resolve the problem 
have not worked for you, there is help available. For information on how to get technical assistance, see 
the 

 section.