Cisco Cisco Administrative Workstation Release Notes

Page of 15
Cisco Automated Administrator for Symposium (AAS) Release Notes, Version 1.1 
Obtaining Technical Assistance 
 
 
15
To register for Cisco.com, go to the following website: http://www.cisco.com/register/ 
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com 
registered users can open a case online by using the TAC Case Open tool at the following 
website: http://www.cisco.com/tac/caseopen 
Contacting TAC by Telephone  
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone 
and immediately open a case. To obtain a directory of toll-free numbers for your country, go 
to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml 
P1 and P2 level problems are defined as follows: 
    P1—Your production network is down, causing a critical impact to business operations if 
service is not restored quickly. No workaround is available. 
    P2—Your production network is severely degraded, affecting significant aspects of your 
business operations. No workaround is available.