Cisco Cisco E-Mail Manager Unity Integration Option Technical References

NOT NULL

DBSMALLINT

Number of handled calls were wait time was greater than or equal
to 90 seconds, but less than 120 seconds.

Handled120

NOT NULL

DBSMALLINT

Number of handled calls were wait time was greater than or equal
to 120 seconds, but less than 180 seconds.

Handled180

NOT NULL

DBSMALLINT

Number of handled calls were wait time was greater than or equal
to 180 seconds.

HandledOver180

NOT NULL

DBSMALLINT

Maximum number of seconds that any call waited before being
either answered or abandoned.

LongestDelay

NOT NULL

DBSMALLINT

Maximum number of calls in any agent’s queue.

MaximumDelayQueueLength

PK, FK NOT NULL

DBSMALLINT

The ICM software identifier for the ACD.

PeripheralID

NOT NULL

DBINT

The time zone for the ACD. The value is the offset in minutes
from UTC (formerly called GMT).

PeripheralTimeZone

AK-1 NOT NULL

DBFLT8

A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.

RecoveryKey

NOT NULL

DBSMALLINT

Number of seconds in the reporting period.

SecondsInPeriod

FK NULL

DBINT

The ICM software identifier for the service.

SkillTargetID

PK NOT NULL

DBINT

The time zone for the Central Controller. The value is the offset
in minutes from UTC (formerly called GMT).

TimeZone

Galaxy_Overflow Table

. For database rules, click 

.

Central database only.

This table applies to Rockwell Galaxy ACDs only. Each row provides information about calls
overflowed from a gate on the Galaxy ACD.

 (via PeripheralID)

 (via SkillTargetID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)