Cisco Cisco IPCC Web Option Technical References

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Technical Support documentation and tools are accessible from: 

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The Product Alert tool is accessible from (login required): 

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For information on the Cisco software support methodology, refer to Software Release and
Support Methodology: ICM/IPCC available at (login required): 

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For a detailed list of language localizations, refer to the Cisco Unified ICM/Contact Center
Product and System Localization Matrix available at the bottom of the following page: 

Product Naming Conventions

In this release, the product names defined in the table below have changed. The New Name
(long version) is reserved for the first instance of that product name and in all headings. The
New Name (short version) is used for subsequent instances of the product name.

Note: This document uses the naming conventions provided in each GUI, which means that in
some cases the old product name is in use.

Unified CCE

Cisco Unified Contact Center
Enterprise

Cisco IPCC Enterprise Edition

Unified SCCE

Cisco Unified System Contact Center
Enterprise

Cisco System IPCC Enterprise Edition

Unified CCH

Cisco Unified Contact Center Hosted

Cisco IPCC Hosted Edition

Unified ICME

Cisco Unified Intelligent Contact
Management Enterprise

Cisco Intelligent Contact Management
(ICM) Enterprise Edition

Unified ICMH

Cisco Unified Intelligent Contact
Management Hosted

Cisco Intelligent Contact Management
(ICM) Hosted Edition

Unified CM

Cisco Unified Communications
Manager

Cisco CallManager/Cisco Unified
CallManager

Conventions

This manual uses the following conventions:

Boldface font is used to indicate commands, such as user
entries, keys, buttons, and folder and submenu names. For
example:

boldface font

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)