Cisco Cisco IPCC Web Option Technical References

AK-1 NOT NULL

DBFLT8

A value used internally by the ICM software to track virtual
time.

RecoveryKey

NULL

DBINT

The number of calls made during the half-hour interval in
which SIT tones were detected.

SITToneDetectToHalf

PK NOT NULL

DBINT

The time zone for the date and time. The value is the offset in
minutes from UTC (formerly called GMT).

TimeZone

NULL

DBINT

The number of calls made during the half-hour interval in
which a voice was detected.

VoiceDetectToHalf

NULL

DBINT

The number of calls where the customer phone number was
incorrect (the customer did not live there).

WrongNumberCountToHalf

Dialer_Port_Map Table

This table is in the 

. To see database rules for these tables,

click 

Note: If Outbound Option was not selected during setup, this table will contain no data.

Maps port numbers on the dialer to the ports on the ACD, and identifies the ACD stations and
their mapping to dialer ports. Use the Blended Agent Configuration option within ICM
Configuration Manager to modify Dialer_Port_Map records. The Primary Key (PK) is
nonclustered.

DialerID, PortNumber

clustered, unique, primary key
located on PRIMARY

XPKPort_Map

PK, FK NOT NULL

DBINT

The dialer to which these statistics refer.

DialerID

NULL

DBINT

Reserved for future use

FutureUseInt1

NULL

DBINT

Reserved for future use

FutureUseInt2

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)