Cisco Cisco IPCC Web Option Technical References
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NOT NULL
DBINT
Total time, in seconds, that agents had a secondary assignment for
this gate.
this gate.
SecondaryAssignedTime
NOT NULL
DBINT
Total time, in seconds, that secondary agents for this gate spent in
wrap-up after external, internal gate transfer, and internal gate calls
for this gate.
wrap-up after external, internal gate transfer, and internal gate calls
for this gate.
SecondaryCallWorkTime
NOT NULL
DBSMALLINT
Number of external, internal gate transfer, and internal gate calls
connected to secondary agents for the gate during the interval.
connected to secondary agents for the gate during the interval.
SecondaryHandled
NOT NULL
DBINT
Total time, in seconds, that secondary agents for this gate spent in
wrap-up after overflow/diversion-in calls to this gate.
wrap-up after overflow/diversion-in calls to this gate.
SecondaryODCallWorkTime
NOT NULL
DBSMALLINT
Number of overflow/diversion in calls for this gate that were
handed by agents in other gates because of their secondary
assignments..
handed by agents in other gates because of their secondary
assignments..
SecondaryODHandled
NOT NULL
DBINT
Total time, in seconds, that secondary agents for this gate were
connected to overflow/diversion-in calls.
connected to overflow/diversion-in calls.
SecondaryODTalkTime
NOT NULL
DBINT
Total time, in seconds, that secondary agents were plugged into
this gate.
this gate.
SecondaryPluggedTime
NOT NULL
DBINT
Total time, in seconds, that secondary agents were connected to
external, internal gate transfer, or internal gate calls for the gate.
external, internal gate transfer, or internal gate calls for the gate.
SecondaryTalkTime
NOT NULL
DBSMALLINT
Number of seconds in the reporting period.
SecondsInPeriod
FK NULL
DBINT
The ICM software identifier for the service.
SkillTargetID
PK NOT NULL
DBINT
The time zone for the Central Controller. The value is the offset
in minutes from UTC (formerly called GMT).
in minutes from UTC (formerly called GMT).
TimeZone
Galaxy_Gate_Delayed_Call Table
This table is in the
. For database rules, click
.
Central database only.
This table applies to Rockwell Galaxy ACDs only.
Each row provides delayed call information about a gate configured on a Galaxy ACD.
Related table
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
193
Chapter 2: All Tables
Galaxy_Gate_Delayed_Call Table