Cisco Cisco IPCC Web Option Technical References

ICR_Globals Table

This table is in the 

. To see database rules for these tables, click 

Contains a single record containing general information about the ICM configuration. You can
use ICM Configuration Manager to modify some fields of the ICR_Globals records.

(DefaultCallTypeID maps to Call_Type.CallTypeID)

 (DefaultNetworkTargetID maps to Network_VRU.NetworkTargetID)

FK NOT NULL

DBINT

The ID for the entry in the Bucket_Interval Table used for all
CallTypes as the default Bucket Intervals. The default value is
1.

BucketIntervalID

NULL

varchar(32)

Name of the customer.

CompanyName

NULL

DBSMALLINT

The minimum time in seconds an incoming call must be queued
before being considered an abandoned call if the caller hangs up.
The default value is 5.

CallTypeAbandonCallWaitTime

NULL

DBINT

The time in seconds to be used as the service level threshold.
Thedefault value is 20.

CallTypeServiceLevelThreshold

NULL

DBSMALLINT

Default value that indicates how the ICM software calculates the
service level (that is, how it handles abandoned calls in calculating

CallTypeServiceLevelType

the service level). You can override this default for individual
CallType. Thedefault value is 1.

NOT NULL

varchar(64)

The name of the NT domain that contains the ICM Central
Controller.

CCDomainName

NOT NULL

CHANGESTAMP

Incremented when the record is changed in the central database.

ChangeStamp

NULL

DBINT

The number of digits of CLID to mask.

CLIDMaskingDigitsToMask

NOT NULL

DBCHAR

Valid options are:

CLIDMaskingEnable

• Y = CLID masking is enabled.

• N = CLID masking is not enabled.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)