Cisco Cisco IPCC Web Option Technical References

PK NOT NULL

DBSMALLINT

A unique identifier for this peripheral.

PeripheralID

IE-1 NOT NULL

VNAME32

The name of the peripheral as it is known at the site.

PeripheralName

NOT NULL

DBSMALLINT

Default value for the PeripheralServiceLevelType for each service
associated with the peripheral. You can override this default for
individual services. Valid options for Aspect types are:

PeripheralServiceLevelType

• 1 = Service Level 1

• 2= Service Level 2

• 3= Service Level 3

• 4= Service Level as Calculated by Call Center.

If this field is 0 for a service, the ICM software assumes the
default specified for the associated peripheral.

If the peripheral is not an Aspect ACD, the type must be 4
(calculated by the peripheral).

NULL

varchar(64)

A series of characters (Y and N) indicating which sub-skill groups
to create for each skill group associated with the peripheral.

SubSkillGroupMask

Peripheral_Default_Route Table

. To see database rules for these tables, click 

Each row specifies the default route to be used for accounting calls at the peripheral that are
otherwise not accounted for.

The ICM software automatically generates a Peripheral_Default_Route record for each Peripheral.
You can modify the record through the PG Explorer tool.

 (via PeripheralID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)