Cisco Cisco IPCC Web Option Technical References

• 3 = Abandoned Calls have Positive Impact. (Treat the abandoned

calls as through they were answered within the service level
threshold.)

Note: Regardless of which calculation you choose, the ICM
software always tracks separately the number of calls abandoned
before the threshold expired.

For IPCC Enterprise the value of this field is always 1 (ignore
abandoned calls) for services associated with CallManager
peripherals. This is because calls to a CallManager peripheral have
no service associated with them while they are queued, and therefore
calls abandoned while queued cannot affect the computation of
service level for a CallManager service.

PK, FK NOT NULL

DBINT

An identifier that is unique among all skill targets in the enterprise.

SkillTargetID

NOT NULL

DBCHAR

Indicates if the record can by deleted by a user. Default is Y.

UserDeletable

Service_Array Table

This table is one of the 

. For database rules click 

A service array is a collection of service which might be associated with different peripherals,
but are all associated with the same Peripheral Gateway (PG). You can route calls to a service
array and let the PG choose among the member services.

Use the Service Explorer tool to add, update, and delete Service_Array records.

 (via ScheduleID)

 (via SkillTargetID)

 (via SkillTargetID)

 (via SkillTargetID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)