Cisco Cisco IPCC Web Option Technical References
Meaning (Agent_State_Trace)
Meaning (Agent_Real_Time /
Agent_Skill_Group_Real_Time)
Agent_Skill_Group_Real_Time)
Agent State Values
Work Ready
Work Ready
6
Busy Other
Busy Other
7
Reserved
Reserved
8
Call Initiated
Unknown
9
Call Held
Calls On Hold
10
Active
Active
11
Paused
Paused
12
Interrupted
Interrupted
13
Not Active
Not Active
14
The Type field indicates the recurrence pattern of the schedule.
Meaning
Type Values
Daily (the DayType field indicates which days of the week)
1
Weekly (the DayType field indicates which days of the week)
2
Biweekly (the DayType field indicates which days of the week)
3
Monthly (the Day field specifies the day of month)
4
Monthly (the DayPosition and DayType fields indicate day of the month)
5
Yearly (the month and day fields specify the day of year)
6
Yearly (the DayPosition, DayType, and Month specify the day of year)
7
Range (the starting and ending date and times specify the range)
8
Application Gateway: Fault Tolerance
The Fault Tolerance field in the
takes these values:
•
0 = none
•
1 = Duplicate Request
Each router will manage a connection to a different host. Each time a scripts initiates a request,
both routers will ask their corresponding host. Both routers will believe the response from
whichever host responds first. This method is the most reliable, but has the added expense
both routers will ask their corresponding host. Both routers will believe the response from
whichever host responds first. This method is the most reliable, but has the added expense
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
466
Chapter 4: Field Values
Application Gateway: Fault Tolerance