Cisco Cisco IPCC Web Option Technical References

Closed with No Answer

4

Transition

5

Open

6

Pilot Status Other

13

This field may also be used to encode overflow information for a Galaxy ACD.

Target Types: Script Cross Reference and Scheduled Report Input

For the 

 the TargetType field indicates the type of object

referenced by the script. That is, it indicates the table referenced by the
Script_Cross_Reference.ForeignKey field. This table uses values 1 through 58.

For the 

 table, the Target Type is a unique identifier for the

report input row. This table uses values 1 through 47.

Unknown

0

Service

1

Skill Group

2

Agent

3

Translation Route

4

Agent Administration Group

5

Announcement

6

Call Type

7

Enterprise Service

8

Enterprise Skill Group

9

Region

10

Dialed Number

11

Logical Interface Controller

12

Physical Interface Controller

13

Peripheral

14

Routing Client

15

Trunk Group

16

Route

17

Peripheral Target

18

Label

19

Master Script

20

Script Table

21

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)