Cisco Cisco IPCC Web Option Technical References
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35 = Customer Callback
Call type for Outbound Option Customer calls for callback calls.
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36 = Customer Personal Callback
Call type for Outbound Option Customer calls for personal callback calls.
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37 = Customer IVR
Call type for Outbound Option Customer calls for Transfer to IVR campaigns.
Trunk Type
The Type field in the
allows these values to indicate the type of trunk:
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1 = Local C.O.
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2 = Foreign Exchange
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3 = WATS
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4 = DID/DNIS
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5 = PRI
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6 = Tie Line
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7 = Interflow
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
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Chapter 4: Field Values
Trunk Type