Cisco Cisco IPCC Web Option Technical References

PK, NOT NULL

DBINT

The ID for an extension range associated with a specific Agent
Targeting Rule.

AgentTargetingRuleRangeID

NOT NULL

DBINT

The ID for a specific Agent Targeting Rule.

AgentTargetingRuleID

NULL

VARCHAR

Defines the low extension the Agent Targeting Rule applies to.

LowExtension

Note: While the Low and the High Extensions must be the same
length, not all extensions ranges for an Agent Targeting Rule need
to be the same length.

NULL

VARCHAR

Defines the high extension the Agent Targeting Rule applies to.

HighExtension

Note: While the Low and the High Extensions must be the same
length, not all extensions ranges for an Agent Targeting Rule need
to be the same length.

Agent_Team Table

. To see database rules for these tables, click

An agent team is a group of agents who report to the same supervisor(s) and are associated with
a single peripheral. The software does not route to agent teams and agents within a team do not
necessarily share the same skills. Agent teams are used for administrative and monitoring
purposes only.

Use ICM Configuration Manager to add, update, and delete Agent_Team records.

 (via AgentTeamID)

 (via PriSupervisorSkillTargetID and

SecSupervisorSkillTargetID)

EnterpriseName

nonclustered, unique, unique key
located on PRIMARY

XAK1Agent_Team

PriSupervisorSkillTargetID

nonclustered located on PRIMARY

XIF112Agent_Team

AgentTeamID

clustered, unique, primary key
located on PRIMARY

XPKAgent_Team

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)