Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References

NEC NEAX 2x00

27

ACP 1000

28

Nortel Symposium

29

Enterprise Agent

30

Call Routing Service Protocol (CRSP) NIC

31

Ericsson MD110

32

able & Wireless Corp. (CWC) INAP NIC

33

Energis INAP NIC

34

AUCS INAP NIC

35

Concert NIC

36

Deutsche Telecom NIC

37

CAIN NIC

38

Telfort INAP NIC

39

BT V2 NIC

40

TIM INAP NIC

41

Generic PG

42

CeM

43

Network Vru Type

The Type field in the 

 indicates the type of interface the ICM

software uses to communicate with the VRU.

Normal label type and a correlation ID.

1

Normal label type and a DNIS.

2

Resource label type and a correlation ID. The routing client can automatically
take back the call from the VRU when the ICM software returns a destination
label.

3

Resource label type and a DNIS.

4

Resource label type and either a correlation ID or a DNIS.

5

No label, no correlation ID, and no DNIS (call is already at the VRU).

6

Similar to Type 3, but the ICM software automatically instructs the VRU to
release the call when it sends a destination label to the routing client.

7

Similar to Type 2, but a Type 8 VRU is used when the NAM has a routing
client that controls the call to the VRU.

8

Queuing for System IPCC.

9

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)