Cisco Cisco IP Contact Center Release 4.6.1 Technical References

is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.

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DBINT

The total number of queued calls, non-queued calls, and calls that
abandoned at the agent desktop since midnight.

TotalCallsAbandToday

Note: Note: In an IPCC Enterprise Gateway deployment, ICM (parent)
connected with an IPCC Enterprise with an IPCC System PG (child) or
IPCC Express (child) through IPCC Gateway PG, network queuing data
is not available in the child or in the child agent/supervisor desktop. The
time spent in the network queue is not included in the reporting metrics
in the child. A call center manager who would normally only look at the
IPCC child reports will need to also look at the parent ICM reports for
network queuing data.

Campaign Table

This table is in the 

. To see database rules for these tables,

click 

It contains a description of all the configured campaigns that a Outbound Option implementation
may use. There is a single row for every configured campaign.

Use the Outbound Option Configuration option within ICM Configuration Manager to modify
Campaign table rcords.

Note: If Outbound Option was not selected during setup, this table will contain no data.

 (via CampaignID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)