Cisco Cisco IP Contact Center Release 4.6.1 Technical References

FK, NULL

DBINT

Identifies the Network VRU, if any, associated with the
customer.

NetworkTargetID

Customer_Options Table

This table is part of the 

. For database rules, click 

Each row identifies options installed for a specific customer.

 (via CustomerDefinitionID)

CustomerDefinitionID, Type

clustered, unique, primary key
located on PRIMARY

XPKCustomer_Options

PK, FK NOT NULL

DBINT

Identifies the customer definition associated with the row.

CustomerDefinitionID

NULL

varchar(255)

The option value.

OptionValue

PK NOT NULL

DBINT

The customer option defined by the row. To see values, click 

Type

Default_Call_Type Table

This table is part of the 

. For database rules, click 

Each row specifies the default call type. You can associate a default call type with each routing
client.

Note: You can also create a general default call type in the ICR_Globals table.

To add, update, and delete Default_Call_Type records, use ICM Configuration Manager to
modify the Routing Client configuration.

 (via CallTypeID)

 (via RoutingClientID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)