Cisco Cisco IP Contact Center Release 4.6.1 Technical References

AK-1 NOT NULL

DBFLT8

A unique ID assigned to each record and used internally by the
ICM/IPCC Enterprise software to track the record.

RecoveryKey

NOT NULL

DBSMALLINT

Number of external calls, internal gate transfer calls, and internal
gate calls connected to a secondary agent position during the
interval.

SecondaryCallsHandled

NOT NULL

DBINT

Total time, in seconds, that secondary agents spent in wrap-up
for external, internal gate transfer, and internal gate transfer calls.

SecondaryCallworkTime

NOT NULL

DBSMALLINT

Number of overflow/diversion-in calls connected to a secondary
agent position during the interval.

SecondaryODCallsHandled

NOT NULL

DBINT

Total time, in seconds, that secondary agents spent in wrap-up
for overflow/diversion-in calls.

SecondaryODCallworkTime

NOT NULL

DBINT

Total time, in seconds, that secondary agents were connected to
overflow/diversion-in calls.

SecondaryODTalkTime

NOT NULL

DBINT

Total time, in seconds, that secondary agents were connected to
external calls, internal gate transfer calls, or internal gate calls.

SecondaryTalkTime

NOT NULL

DBSMALLINT

Total time, in seconds, that I-group data was being accumulated
during the reporting interval.

SecondsInPeriod

PK NOT NULL

DBINT

The time zone for the date and time. The value is the offset in
minutes from UTC (formerly called GMT).

TimeZone

Galaxy_Agent_Performance Table

This table is in the 

. For database rules, click 

.

Central database only.

This table applies to Rockwell Galaxy ACDs only. Each row provides performance information
about an agent configured on a Galaxy ACD.

 (via SkillTargetID)

 (via PeripheralID)

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)