Cisco Cisco IP Contact Center Release 4.6.1 Technical References

• N = No

NULL

DESCRIPTION

Additional information about the agent.

Description

IE-4 NOT NULL

VNAME32

An enterprise name for the agent that is unique within the
enterprise. You might form the name by combining the agent’s
first and last name with the name of the peripheral.

EnterpriseName

AK-1, AK-2, FK NOT NULL

DBSMALLINT

Foreign key from the Peripheral table.

PeripheralID

NULL

VNAME32

The name of the agent as known to the peripheral.

PeripheralName

AK-2 NOT NULL

varchar(32)

The agent’s login ID assigned at the switch.

PeripheralNumber

AK-1, FK NOT NULL

DBINT

Foreign key from the Person table.

PersonID

FK, IE-3 NULL

DBINT

Identifies an imported schedule associated with the agent.

ScheduleID

PK, FK NOT NULL

DBINT

An identifier that is unique among all skill targets in the
enterprise.

SkillTargetID

NOT NULL

DBCHAR

Indicates whether an agent is a supervisor.

SupervisorAgent

• Y = Yes, agent is a supervisor

• N = No, agent is not a supervisor

NOT NULL

DBCHAR

Indicates whether the agent is a temporary agent created by the
CallRouter:

TemporaryAgent

• Y = Yes, created by the CallRouter

• N = No, not created by the CallRouter

NOT NULL

DBCHAR

Indicates if the record can by deleted by a user. Default is Y.

UserDeletable

Agent_Desk_Settings Table

This table is part of the 

. To see database rules for these tables,

click 

Each row defines the features available to an enterprise agent and how the software handles
certain state changes for the agent. Use ICM Configuration Manager to add, update, and delete
Agent_Desk_Settings records.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)