Cisco Cisco IP Contact Center Release 4.6.1 Technical References

NULL

DBINT

Number of Request Instruction messages the routing client sent
to the ICM software during the five-minute interval.

ReqInstrTo5

NULL

DBINT

Number of ReRoute Request messages the routing client sent to
the ICM software during the five-minute interval.

ReRouteReqTo5

NOT NULL

DBINT

Number of route responses to the routing client during the
five-minute interval.

ResponsesTo5

NULL

DBINT

Number of Route Select Failure messages the routing client sent
to the ICM software during the five-minute interval.

RouteSelectFailureTo5

PK, FK NOT
NULL

DBSMALLINT

Foreign key from Routing Client table.

RoutingClientID

NULL

DBINT

Number of Run Script messages the ICM software sent to the
routing client during the five-minute interval.

RunScriptTo5

NULL

DBINT

Number of Script Response messages the routing client sent to
the ICM software during the five minute interval.

ScriptRespTo5

NOT NULL

DBINT

Total number of calls during the five-minute interval that were
responded to after the timeout threshold.

TimeoutCallsTo5

PK NOT NULL

DBINT

The time zone for the date and time. The value is the offset in
minutes from UTC (formerly called GMT).

TimeZone

NULL

DBINT

Number of translation route requests initiated by the routing
client that were aborted during the five-minute interval.

TranslationRouteAbortedTo5

NULL

DBINT

Number of translation route requests received by the routing
client that exceeded the timeout threshold during the
rollingfive-minute interval.

TranslationRouteTimedOutTo5

Schedule Table

This table is in the 

. To see database rules, click 

Each row describes a schedule to be imported from an external system. Imported data are stored
in the Schedule_Import and Schedule_Import_Real_Time tables.

Use the Workforce Management System Import tool to create, delete, or modify Schedule rows.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)