Cisco Cisco IP Contact Center Release 4.6.1 Technical References

- 10). Call can be retried for a variety of reasons including receiving a busy or no answer
result, etc.

•

S = A personal callback was requested. `Stored in both CallStatusZone1 and CallStatusZone2.
A record is set to “S” when it has been scheduled for a personal callback. Both zones are set
to “S” to indicate that it has been moved to the personal callback list

•

U = Unknown: Stored in CallStatusZone1 and CallStatusZone2. A record is set to Unknown
if its status was “A” when the Campaign Manager started. If the Campaign Manager shuts
down when a record is at a dialer, it no longer knows its status when it restarts; therefore, it
will remain in “U” state until the record is returned to it.

•

X = For a personal callback, the agent is not available, and the reschedule mode is Abandon.
(CallStatusZone1 only)

Dialer Detail: DialingMode

The DialingMode field in the 

 table can be populated with the following

values that show the campaign mode for the call. This field is NULL for Do Not Call entries.

Values are:

•

1 = Predictive only

•

2 = Predictive blended

•

3 = Preview only

•

4 = Preview blended

•

5 = Progressive only

•

6 = Progressive blended

•

7. = Direct preview only

•

8. = Direct preview blended

Event Fields

The SystemType field in the 

Table indicates the type of system within the ICM

software that generated the event.

Unknown

0

CallRouter

1

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)