Cisco Cisco IP Contact Center Release 4.6.1 Technical References

ICM/IPCC Database Troubleshooting

This chapter discusses some common ICM/IPCC Database related problems, their causes, and
some possible solutions.

To assist in diagnosis of a problem, the following information may be helpful.

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Dump Log

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SQL Server perfmon log

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SQL trace log and error log

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Table sizes for tables in your database

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Space used by your database

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Logger registry key dump

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VS .Net mini dump file

This chapter contains the following topics:

Large Reporting Queries Impacting Performance

System performance is impacted adversely when running a reporting query.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)