Cisco Cisco Administrative Workstation Technical References

The 

 and 

 tables provide statistics on particular Campaign-Query Rule combinations.

The 

 table contains the SQL rules associated with each query rule.

There is a single row for each configured query rule.

The 

and the Import Rule table.

An import rule defines how Blended Agent imports data from an import list into a contact table.
The information in the contact table can then be used to build a dialing list.

An import list is a raw set of customer contacts (in text file format) that can be imported into a
contact table and used to build a dialing list. The import list may also be referred to as an import
file or a contact file. The import list is associated with a particular campaign and query rule.

lists.

The 

 and the 

statistics on the Outbound Option imports and the success rate of the imports.

The 

 table defines the portions of an import list to be imported

by the Blended Agent Import Rule process.

The dialer is is used in Outbound Option to define the relationship between ICM skill groups,
the ACDs to which they are connected, and the ports on a dialer board. The settings you assign
to the dialer control how it handles dialing from your location and how it responds to answering
machines or human voices. Several database tables control dialer configuration and record
statistics.

The 

 table contains configuration information for each dialer in a Outbound

Option implementation.

 table maps port numbers on the dialer to the ports on the ACD,

and identifies the ACD stations and their mapping to dialer ports.

Two reporting tables, 

 and 

 provide

statistics for reporting on dialer execution.

 table is an historical table that saves detailed dialer records thatallow

for better troubleshooting and tracking of dialer attempts, agent-skipped calls, andtermination
codes.

Device Tables - Database Rules

To see a list and an illustration of the Device tables, click 

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)