Cisco Cisco Administrative Workstation Technical References

For each DNIS value, 

 records are generated.

For each defined transaction code, 

For each alarm message output by the Calls or Reports processor, a 

record is generated.

Media Routing Tables - Database Rules

To see an illustration and a list of of the Media Routing tables, click 

The 

 table contains configuration data about external application

instances. The data in this table enables the ICM software to identify application instances and
grant them access to the Configuration Management Service (CMS).

The 

 table defines a path from a registered application instances to

a CTI Server. Applications need an interface to CTI Server in order to report logins, agent states,
and task messages to the ICM software.

The 

 table provides real-time status and connection data

for application paths.

The 

 table defines the Media Routing Domains (MRDs)

that use a particular application path.

A Media Class is a combination or single instance of physical media that are to be treated as a
single concept by ICM/IPCC software.

 table defines a type of media class. This table is populated initially

with default media classes.

A Media Routing Domain (MRD) is a collection of skill groups and services that are associated
with a common communication medium.

For example, a media class such as Cisco single-session chat might have one or more Media
Routing Domains (MRDs) defined. These MRDs would all be of the same media class. However,
they might be on different servers or handle slightly different types of requests.

Route Tables - Database Rules

To see an illustration and a list of all tables in the Route category, click 

.

 for each call. The route specifies a service for the call and

a skill target to handle the call. A skill target is a service, skill group, agent, or translation route.

The 

 specifies a destination for a call. A network target can be an

. A peripheral target is a trunk group on which to deliver the call

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)