Cisco Cisco ICM Web Tools Technical References
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NOT NULL
DBSMALLINT
Number of external, internal gate transfer, internal gate, or
overflow/diversion-in calls that were handed by the gate and then
transferred.
overflow/diversion-in calls that were handed by the gate and then
transferred.
CallsTransferredOut
PK NOT NULL
DBDATETIME
The Central Controller date and time at the beginning of the
reporting interval.
reporting interval.
DateTime
NOT NULL
DBINT
Total time, in seconds, that external, internal gate, internal gate
transfer, and overflow/diversion-in calls waited before being lost.
transfer, and overflow/diversion-in calls waited before being lost.
DelayTimeToAbandoned
NOT NULL
DBINT
Total time, in seconds, that external, internal gate, internal gate
transfer, and overflow/diversion-in calls waited before being
answered by an agent.
transfer, and overflow/diversion-in calls waited before being
answered by an agent.
DelayTimeToHandle
PK NOT NULL
DBSMALLINT
The Galaxy identifier for the gate.
GateID
NOT NULL
DBSMALLINT
This field applies to Galaxy-8 ACDs only.
LoadTransferOutCalls
NOT NULL
DBSMALLINT
Number of overflow/diversion-in calls accepted from another node,
but lost before being connected to an agent position.
but lost before being connected to an agent position.
ODAbandoned
NOT NULL
DBSMALLINT
Number of overflow/diversion-in calls rejected by this gate.
ODInRejected
NOT NULL
DBSMALLINT
Number of out calls made by primary agents for this gate on
outbound trunks or dial tandem tie-lines.
outbound trunks or dial tandem tie-lines.
OutCalls
NOT NULL
DBINT
Total time, in seconds, that primary agents for this gate were
connected to an out trunk or tie-line with no incoming calls in
progress.
connected to an out trunk or tie-line with no incoming calls in
progress.
OutCallTalkTime
NOT NULL
DBINT
Total time, in seconds, that primary agents for this gate spent in
wrap-up after external, internal gate transfer, and internal gate calls
for another gate.
wrap-up after external, internal gate transfer, and internal gate calls
for another gate.
OverflowCallWorkTime
NOT NULL
DBSMALLINT
Number of external, internal gate transfer, and internal gate calls
for other gates that were handled by agents in this gate because of
their secondary assignments.
for other gates that were handled by agents in this gate because of
their secondary assignments.
OverflowHandled
NOT NULL
DBINT
Total time, in seconds, that primary agents for this gate spent in
wrap-up after overflow/diversion-in calls for another gate.
wrap-up after overflow/diversion-in calls for another gate.
OverflowODCallWorkTime
NOT NULL
DBSMALLINT
Number of overflow/diversion calls for other gates that were
handled by agents in this gate because of their secondary
assignments.
handled by agents in this gate because of their secondary
assignments.
OverflowODHandled
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)
191
Chapter 2: All Tables
Galaxy_Gate Table