Cisco Cisco Agent Desktop 8.5 Installation Guide
Cisco CAD Installation Guide 7.1
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November 2006
7. Click Save, and then close the popup window.
Creating a CallManager User
The next task to accomplish is to create a CallManager user, and then add the
CallManager user to the Standard CTI Enabled group.
CallManager user to the Standard CTI Enabled group.
The CallManager user is used by the BIPPA service to push pages to agent IP
phones.
phones.
NOTE: The CallManager user ID and password are also entered in
CAD Configuration Setup and must match what is configured in
CallManager. If you change them in CallManager, you must also
change them in CAD Configuration Setup. See
CAD Configuration Setup and must match what is configured in
CallManager. If you change them in CallManager, you must also
change them in CAD Configuration Setup. See
From the Cisco Unified CallManager Administration web-based application, follow
these steps to set up the new user.
these steps to set up the new user.
To create the CallManager user:
1. From the User Management menu, choose Application User.
The Find and Add Users page appears.
2. Click Add New.
3. In the User Information section, enter a user ID and password for the new
user. Entries are case sensitive. If your system is set up to require password
complexity, be sure to choose a password that satisfies those requirements.
complexity, be sure to choose a password that satisfies those requirements.
4. In the Associated Devices pane, use the arrows to move phones from the
Available Devices pane to the Controlled Devices pane.
5. When you are done, click Save at the bottom of the page.
To add the CallManager user as part of the Standard CTI Enabled group:
1. From the User Management menu, choose User Group.
The Find and List User Groups page appears.
2. Click Find to display a list of all user groups.
3. From the list of search results, click Standard CTI Enabled.
The User Group Configuration page appears.
4. Click Add Application Users to Group.
The Find and List Application Users window appears.