Cisco Cisco Customer Voice Portal 8.0(1)

call. If the IOS Voice Browser does not get a response from
the IVR Service within 7320 seconds, it will terminate the
call. The call will then be handled by the Survivability
script.

Non-Call Handling Components

The sections above deal with call-oriented availability requirements. The Unified CVP Solution
also contains components that are not strictly call-handling components, but which have their
own high availability requirements nonetheless.

- If any Call Server or VXML Server
loses connectivity to its Reporting

Each Call Server and each VXML
Server can be associated with only one

Reporting events from Call Server and
VXML Server to the Reporting Service

Service, it will send an SNMP event,

Reporting Service. Reports cannot span
multiple Informix databases.

and start persisting reporting events on
disk, until a preconfigured file size
threshold is reached. At that point it will
issue another SNMP event, and begin
dropping reporting events.

- If a Reporting Service loses the ability
to write to a database management
system, it will disconnect from its
reporting event sources, causing those
servers to begin storing their events.
Since events travel asynchronously, it
is possible for the Reporting Service to
receive (and store) some number of
additional events before they stop
coming. When the links are restored,
all reporting event sources begin
draining their stored events in FIFO
order, though the transmission rate is
throttled to prevent any overloads.

High availability is not generally
required for this component because

Only one Operations Console is
supported.

Configuration data between the
Operations Console and its managed
components.

the ability to access and update
configurations is not usually real-time
critical.

Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)