Cisco Cisco Unified Customer Voice Portal 10.5(1)

Licensing

Call Servers are licensed on both a per-instance basis and port usage. For Unified CVP 4.0 and
later, customers will receive a license to operate the server at maximum capacity with the server
license and software (a separate part must be ordered for each server the software will reside
on). For SIP Service and IVR Service, customers will be provided a 'paper' right-to-use license
for the number of ports ordered. Customers who order the Call Director option will receive a
complete Call Server license, but no VXML Server license. While the licensing does not disable
queuing or caller segmentation, customers who use this product are only entitled to call control.

With Unified CVP server licensing, when the maximum number of licenses shipped with a
server is exceeded, a Call Server places itself into Partial Service. Partial Service means that
existing calls continue, but new calls are not accepted on this Call Server. Once the number of
ports in use falls below the licensed limit, the Call Server places itself back into Full Service
and begins accepting new calls again.

Please note that this licensing scheme may change in future releases, and should customers
order an insufficient number of licenses, they will be impacted in future releases when licensing
tracks the number of ports actually ordered .

For more comprehensive information on licensing, please see the Cisco Unified Customer Voice
Portal (CVP) Release 4.0 Solution Reference Network Design (SRND) document.

Planning Guide for Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal 4.1(1)