Cisco Cisco Administrative Workstation User Guide

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides
several ways to obtain technical assistance and other technical resources. These sections explain
how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

You can access the Cisco website at this URL:

You can access international Cisco websites at this URL:

Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation
on a portable medium. The DVD enables you to access multiple versions of installation,
configuration, and command guides for Cisco hardware and software products. With the DVD,
you have access to the same HTML documentation that is found on the Cisco website without
being connected to the Internet. Certain products also have .PDF versions of the documentation
available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered
Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product
number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation
Store in the Cisco Marketplace at this URL::

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m.
(0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere
by calling 011 408 519-5055. You can also order documentation by e-mail at
tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States
and Canada, or elsewhere at 011 408 519-5001.

ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise & Hosted Editions Release 7.2(1)