Cisco Cisco Administrative Workstation User Guide
Figure 5: ARS PG Replaces TDM PG
This next illustration shows a Unified ICM which includes only ARS PGs. This is not a hybrid
system. All routing is agent-level.
system. All routing is agent-level.
Figure 6: New Deployment with all ARS PGs
ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise & Hosted Editions Release 7.2(1)
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Chapter 2: Architecture and Models for the ARI Deployment
Examples of Deployment Models for the ARI Solution