Cisco Cisco Administrative Workstation User Guide

Figure 29: Configuring the PG Peripheral: Default Route Tab

The Media routing domain, defaults to Cisco_Voice.

For Route, no default route selected. Route selection is not mandatory.

Configuring the ARS PG Peripheral: Peripheral Monitor Tab

A peripheral monitor entity is defined as a physical resource that exists in the ACD/PBX to be
monitored by Unified ICM.

Peripheral Monitors are used to designate three classes of objects for the ARS Gateway.
Depending on your requirements, you might need to configure some or all of these classes of
objects, which are:

1. The skill group/hunt group defined on the Avaya ACD/PBX that agents can log in

This extension is configured as a method to inform the ARS PG at startup that the
ACD/PBX skill group should be monitored to detect when agents log in or log off via
their hard phones.

Each agent configured on the ACD/PBX must be assigned to one and only one ACD/PBX
skill group/hunt group.

This skill is monitored by Unified ICM by the peripheral monitor configuration: type=
station, extension = split extension, parameter = VDN_SKILL.

Enter only one VDN_SKILL in the Peripheral Monitor tab.

2. The Avaya VDNs that are used for routing. This includes the Virtual VRU script VDN.

The extensions of these objects require an appropriately configured VDN on the ACD/PBX.

A VDN is an extension on the switch that does not terminate at an actual device. It is an
internal end-point that can take a call and perform programmable actions with the call.

3. The hard phone extensions, required when Agent Targeting Rules are used for routing.

ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise & Hosted Editions Release 7.2(1)