Cisco Cisco ICM Web Tools User Guide

enterprise....

hybrid....

pre-routing....

scipts....

Routing Client tab (ARS PG)....

SCI....

scripts....

server platforms....

Service Control Interface (see SCI)....

services....

silent monitoring....

skill groups

ACD/PBX....

configuring....

softphone

synchronization....

softphones....

sub-skill groups....

supervisor desktop....

synchronization....

system architecture

Adminstrative Workstation....

Central Controller....

Logger....

TDM ACD

retaining existing hardware....

telephone network....

translation routes....

translation toutes

configuring....

Type 9 VRU....

Virtual VRU (VVRU)

scripts....

, 

VRU....

WebView....

ARI Deployment Guide for Cisco Unified Intelligent Contact Manager Enterprise & Hosted Editions Release 7.2(1)