Cisco Cisco Administrative Workstation Installation Guide
10-5
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
Chapter 10 Planning for ICM Platforms
Planning for Distributor AWs
When your database requirements change, contact your ICM software support
provider to have the storage capacity of the central database increased. They can
allocate more database space after your system is installed by:
provider to have the storage capacity of the central database increased. They can
allocate more database space after your system is installed by:
•
Remotely adding database space (if current disk space allows).
•
Installing “hot-plugable” disk drives and configuring the disks while the
system is running.
system is running.
Note
The Cisco ICM Enterprise Edition Administration Guide provides information
for managing database space once the ICM system is installed and running.
for managing database space once the ICM system is installed and running.
Planning for Distributor AWs
To allow users to monitor current call center activity, the ICM system forwards
real-time data to Distributor Admin Workstations at selected sites throughout the
call center enterprise.
real-time data to Distributor Admin Workstations at selected sites throughout the
call center enterprise.
system.