Cisco Cisco Administrative Workstation Installation Guide

This manual uses the following conventions:

For more information about Cisco Intelligent Contact Management (ICM) 
software, see the 

.

Cisco documentation and additional literature are available on Cisco.com. Cisco 
also provides several ways to obtain technical assistance and other technical 
resources. These sections explain how to obtain technical information from Cisco 
Systems.

Boldface type is used for user 
entries, keys, buttons, and folder 
and submenu names.

Choose Design—>Retrieval Arguments 
from the InfoMaker menu bar.—

Italic type indicates one of the 
following:

A newly introduced term

For emphasis

A generic syntax item that 
you must replace with a 
specific value

A title of a publication

A skill group is a collection of agents 
who share similar skills.

Do not use the numerical naming 
convention that is used in the 
predefined templates (for example, 
persvc01).

IF (condition, true-value, 
false-value)

For more information, see the Cisco 
ICM Software Database Schema 
Handbook.

An arrow (—>) indicates an item 
from a pull-down menu.

The Save command from the File menu is 
referenced as File—>Save.