Cisco Cisco Administrative Workstation Installation Guide
Chapter 6 CTI Planning
CTI Server Network and Database Planning
6-8
Cisco ICM Enterprise Edition Pre-installation Planning Guide Release 6.0(0)
CTI Server Network and Database Planning
Some pre-installation planning is necessary to prepare your CTI desktop and
network environment for the introduction of a CTI Server.
network environment for the introduction of a CTI Server.
Review the Desktop Network Environment
The machine running CTI Server connects to the CTI desktop environment via an
Ethernet LAN. Therefore, the CTI desktop environment must reside on an
Ethernet LAN. Other networks, such as Token-Ring, may require additional
network hardware if they are to be connected to a CTI Server.
Ethernet LAN. Therefore, the CTI desktop environment must reside on an
Ethernet LAN. Other networks, such as Token-Ring, may require additional
network hardware if they are to be connected to a CTI Server.
Review Network Security Issues
You need to be sure that the CTI desktop environment IP routing scheme is
compatible with the ICM system and CTI Server. For example, you might
currently have a firewall set up on the CTI environment LAN. If there is a firewall,
you may need to change your system access setup or network configuration.
compatible with the ICM system and CTI Server. For example, you might
currently have a firewall set up on the CTI environment LAN. If there is a firewall,
you may need to change your system access setup or network configuration.
Address Desktop Software Roll-out and Distribution Issues
If you are going to be installing the CTI OS or CTI Desktop software components
on multiple desktops, you need to create a distribution strategy. For example, you
may decide to place the software on a centralized server and allow appropriate
desktops from throughout the enterprise to download the software. In addition, if
you use this strategy and will be installing software across distributed sites, you
must ensure that all sites have access to the centralized server.
on multiple desktops, you need to create a distribution strategy. For example, you
may decide to place the software on a centralized server and allow appropriate
desktops from throughout the enterprise to download the software. In addition, if
you use this strategy and will be installing software across distributed sites, you
must ensure that all sites have access to the centralized server.
Select a Well-known Port for CTI Server
A well-known port number identifies CTI Server as an application running in your
internet. All CTI clients, as well as the system administrator, need to be aware of
this well-known port number. If you do not want to use CTI Server’s default port
internet. All CTI clients, as well as the system administrator, need to be aware of
this well-known port number. If you do not want to use CTI Server’s default port