Cisco Cisco Administrative Workstation User Guide

"Half" values contain a value for the current half-hour. The current half-hour is defined as the time
period falling between xx:00:00 and xx:29:59, or xx:30:00 and xx:59:59.

Half

For example, if it is currently xx:18:33, the CallsOfferedHalf real-time element contains a value
that reflects the first 18 minutes and 33 seconds of the specific half-hour. When a new half-hour
begins, at time (xx:00:00 or xx:30:00), the database element is reset to zero.

"Now" contains a snapshot of the activity at a particular instant (the last check).

Now

For example, Unified ICM software tracks CallsQNow, which is the number of calls currently in
queue for a service or route. When a call is answered, the CallsQNow count is reduced immediately
by one (-1) because the call has left the queue. This change is seen at the next real-time update of
the WebView report screen.

The "To5" values track data on a rolling five-minute basis. The rolling five-minute data employs a
"sliding" five-minute window. The To5 data is updated every three seconds. When the oldest

To5

three-second interval expires, a new three-second interval is added. In this manner, the window is
always placed on the current five-minute interval.

To arrive at values for "Today", Unified ICM software adds the values at the end of each half-hour
interval since midnight. It also counts the values for the current half-hour. At the end of each half

Today

hour, half-hour data (for example CallsOfferedHalf) is summed into the Today data. At midnight,
the real-time Today count is cleared in the database. Midnight is defined using the time of the
peripheral.

Historical Data

Unified ICM software stores historical information in half-hour summaries. The CallRouter
sends these records to the Logger, which in turn writes them to the Central Database.

A process on the Logger replicates its database tables to corresponding Half_Hour database
tables on the 

.

These replicated HDS records are used for WebView historical reporting.

Half-hour data is populated in the database only for completed half-hour intervals.

Half Hour

The historical data fields are stored in the database with the extension "ToHalf"
(for example, Skill_Group_Half_Hour.CallsHandledToHalf).

These elements contain a value for a completed half-hour interval. The completed
half-hour interval is the time period falling between xx:00:00 and xx:29:59, or
xx:30:00 and xx:59:59.

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)