Cisco Cisco WebEx Meeting Center WBS29.11 Information Guide
Customer Case Study
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Mondi Group deployed Cisco collaboration
solutions to accelerate business decision-
making and execution.
Challenge
Global demand for packaging and paper solutions is strong, and Mondi Group (Mondi) is
growing along with it. The international paper and packing group is leveraging its leadership
position in emerging markets to drive profitability. “Our goal is to consistently be the best
performing manufacturer in the paper and packaging industry,” says Roman Scarabot-
Mueller, manager IT infrastructure at Mondi’s operational headquarters in Vienna.
growing along with it. The international paper and packing group is leveraging its leadership
position in emerging markets to drive profitability. “Our goal is to consistently be the best
performing manufacturer in the paper and packaging industry,” says Roman Scarabot-
Mueller, manager IT infrastructure at Mondi’s operational headquarters in Vienna.
With operations across 30 countries and more than 25,700 employees, Mondi provides
an integrated value chain, controlling operations from logging to pulp and paper production
all the way through to finished product. The company must make decisions every day that
involve input from employee teams across IT, production, and procurement. Mondi’s two
divisions, Europe & International and South Africa, must coordinate operations as well.
Linking these distributed user groups requires a holistic approach to collaboration.
an integrated value chain, controlling operations from logging to pulp and paper production
all the way through to finished product. The company must make decisions every day that
involve input from employee teams across IT, production, and procurement. Mondi’s two
divisions, Europe & International and South Africa, must coordinate operations as well.
Linking these distributed user groups requires a holistic approach to collaboration.
“Many of our customers are large multinationals that source directly from our factories,”
says Scarabot-Mueller. “Providing excellent customer service and maintaining supply-chain
efficiency require close alignment between employees in different parts of the world.”
says Scarabot-Mueller. “Providing excellent customer service and maintaining supply-chain
efficiency require close alignment between employees in different parts of the world.”
As a distributed company, one of Mondi’s priorities is putting in place a unified
communications infrastructure including advanced collaboration tools. Mondi initially
deployed Microsoft Office Communications Server to give employees more options for
collaboration, but user acceptance was low, and support demands on IT were high.
“The stability and reliability of the Microsoft solution didn’t meet our users’ expectations,”
says Scarabot-Mueller. “We also had to do work on the back end to support Office
Communications Server, and it didn’t scale well in our highly distributed environment.”
communications infrastructure including advanced collaboration tools. Mondi initially
deployed Microsoft Office Communications Server to give employees more options for
collaboration, but user acceptance was low, and support demands on IT were high.
“The stability and reliability of the Microsoft solution didn’t meet our users’ expectations,”
says Scarabot-Mueller. “We also had to do work on the back end to support Office
Communications Server, and it didn’t scale well in our highly distributed environment.”
Global Manufacturer Speeds Time to Market
with Collaboration
• Customer Name: Mondi Group
• Industry: Paper & Packaging
• Industry: Paper & Packaging
Manufacturing
• Location: Vienna, Austria
• Number of Employees: 25,700
• Number of Employees: 25,700
Challenge
• Increase user acceptance of
collaboration tools to improve
productivity
• Enable mobile users to easily take
part in meetings to speed decision-
making
• Migrate from costly traditional
telephony to unified communications
infrastructure
Solution
• Deployed cloud-based, integrated
voice and video tools to streamline
collaboration
• Equipped operational headquarters
with IP telephony for greater flexibility
Results
• Increased user adoption of
collaboration tools by more than
300 percent
• Simplified collaboration with
common user experience across
devices
• Provided reliable platform for
synchronous collaboration
Executive Summary