Cisco Cisco WebEx Meeting Center WBS29.13 Information Guide
EXECUTIVE SUMMARY
Customer Name:
Saipem
Industry:
Engineering, Construction and Drilling
Location:
Italy
Number of Employees:
50,000
Challenge
• Reduce operational costs
• Improve time to market
• Stimulate staff loyalty
• Improve time to market
• Stimulate staff loyalty
Solution
• Cisco collaboration architecture
Results
• Reduced company travel expenses
• Increased employee satisfaction
• Lowered IT helpdesk costs
• Increased employee satisfaction
• Lowered IT helpdesk costs
Challenge
Saipem, a subsidiary of the Italian industrial giant Eni, operates in the engineering
and construction and drilling businesses, with a strong bias towards oil and gas-
related activities in remote areas and deep waters. With a reputation for taking on
some of the industry’s toughest challenges, it has operations around the world,
including some of the most inhospitable locations on the planet. Of a total workforce
of around 50,000, only about 5000 are located in Italy.
and construction and drilling businesses, with a strong bias towards oil and gas-
related activities in remote areas and deep waters. With a reputation for taking on
some of the industry’s toughest challenges, it has operations around the world,
including some of the most inhospitable locations on the planet. Of a total workforce
of around 50,000, only about 5000 are located in Italy.
The rest are spread across some 200 sites, including locations in regions such as
West and North Africa, the former Soviet Union, the Middle East, and Central and
Southeast Asia. Elisa Albertini, collaboration and videoconferencing solution leader
at Saipem, says: “As the search for new oil and gas reserves extends ever further,
this dispersion is growing, making keeping in touch difficult, particularly in places
with poor infrastructure.”
West and North Africa, the former Soviet Union, the Middle East, and Central and
Southeast Asia. Elisa Albertini, collaboration and videoconferencing solution leader
at Saipem, says: “As the search for new oil and gas reserves extends ever further,
this dispersion is growing, making keeping in touch difficult, particularly in places
with poor infrastructure.”
Employees, however, must be able to communicate with reliability and clarity. First
and foremost, communication is necessary to safeguard health and safety. On a
day-to-day basis, staff may need to access training courses or consult with doctors
over long distances. In emergency situations, the ability to communicate quickly and
effectively can be a major factor in ensuring workers’ safety. Similar considerations
apply to the company’s commercial operations. Good communication can make the
difference between speedy progress on projects or delays that cost large sums to
Saipem and its customers, which include Eni and other large oil and gas companies.
and foremost, communication is necessary to safeguard health and safety. On a
day-to-day basis, staff may need to access training courses or consult with doctors
over long distances. In emergency situations, the ability to communicate quickly and
effectively can be a major factor in ensuring workers’ safety. Similar considerations
apply to the company’s commercial operations. Good communication can make the
difference between speedy progress on projects or delays that cost large sums to
Saipem and its customers, which include Eni and other large oil and gas companies.
Solution
Historically, Saipem had used a mix-and-match of basic telecom technologies
such as mobile, landline, fax, and email, delivered through local providers over
whatever infrastructure was available. However, the company began implementing
an advanced communications infrastructure based on Cisco® technology, in line with
the Eni standard.
such as mobile, landline, fax, and email, delivered through local providers over
whatever infrastructure was available. However, the company began implementing
an advanced communications infrastructure based on Cisco® technology, in line with
the Eni standard.
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Customer Case Study