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Technical Reference
Cisco Contact Center Product Port Utilization Guide
For Cisco ICM/IP Contact Center Enterprise 4.6.2, 5.0(0), CTI OS 5.1, Support Tools 1.0(1), Cisco Agent Desktop 4.4.1, 4.6,
Remote Monitoring Suite 2.0(0), E-Mail Manager 4.0.x, 5.0(0), Collaboration Server CCS 4.0, 5.0(0, Media Blender 4.x, 5.0(0),
Dynamic Content Adapter 2.x, Internet Service Node 2.x, IP IVR 3.x, IPCC Express 3.x
Last Updated: August 2, 2004
Introduction
This document provides a list of the TCP and UDP ports used by Cisco Contact Center products. It provides extremely important information
for configuring both Quality of Service (QoS) and Firewall/VPN solutions on a network when there is an Architecture for Voice, Video and
Integrated Data (AVVID) solution implemented.
Caution
The information this document provides is based on default configuration settings. If you are working in a live network,
ensure that you understand the components installed and the associated ports in use.
ensure that you understand the components installed and the associated ports in use.
Guide Contents
This document describes the following:
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