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Cisco Cisco Computer Telephony Integration OS 8.5

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iii
Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Release 7.5(1)
C O N T E N T S
C H A P T E R
 
3
About this Guide
     
3-v
Objective
     
v
Important Note About Cisco IPCC Solution Deployment
     
v
Obtaining Documentation
     
vi
Cisco.com
     
vi
Ordering Documentation
     
vi
Documentation Feedback
     
vi
Obtaining Technical Assistance
     
vii
Cisco Technical Support Website
     
vii
Submitting a Service Request
     
vii
Definitions of Service Request Severity
     
vii
Obtaining Additional Publications and Information
     
viii
C H A P T E R
 
1
Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
     
1-1
Final DraftIntroduction
     
1-1
Limitations
     
1-1
Supported Desktop Systems
     
1-1
Supported Platforms
     
1-2
Supported Citrix ICA Clients
     
1-2
Supported MTS Clients
     
1-2
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
     
1-3
Install Cisco CTI OS
     
1-3
Configuring the Call Center Agent Windows Users
     
1-3
Configuring the System Registry After Installation
     
1-4
Configuring Tracing
     
1-4
Publishing CTIOS Clients in Citrix MetaFrame Presentation Server 4.0
     
1-5
Configuring a Citrix ICA Connection
     
1-11
Using the Citrix Program Neighborhood Client
     
1-11
Using the Citrix Program Neighborhood Agent
     
1-17
Using the Citrix Web Client
     
1-18
Configuring Microsoft Remote Desktop Connection
     
1-18