Cisco Cisco Computer Telephony Integration Option 8.5
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Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Release 7.5(1)
Chapter 1 Integrating Cisco CTI OS into a Citrix MetaFrame Presentation Server Environment
Installing and Configuring CTI OS under the Citrix MetaFrame Presentation Server or Microsoft Terminal Services
c.
In the Manage Server Settings window remove the check on the Allow user to customize the
server URL check box.
server URL check box.
Step 2
Install the Citrix Program Neighborhood Agent software at each agent desktop and configure the URL
to the server running the Program Neighborhood Agent Site, usually:
http://YourPresentationServerWebInterfaseHost/Citrix/PNAgent.
to the server running the Program Neighborhood Agent Site, usually:
http://YourPresentationServerWebInterfaseHost/Citrix/PNAgent.
For more detailed information about how to configure Program Neighborhood Agent, see the Client for
32-bit Windows Administrator's Guide at
32-bit Windows Administrator's Guide at
Using the Citrix Web Client
At each agent workstation, install the appropriate MetaFrame Presentation Server Web Client. The ICA
connection settings will default to those set when the CTI OS Client was published in the Citrix
MetaFrame Presentation Server.
connection settings will default to those set when the CTI OS Client was published in the Citrix
MetaFrame Presentation Server.
Configuring Microsoft Remote Desktop Connection
Note
The procedure in this section is not applicable for Citrix Metaframe Presentation Server (Release 4.0 or
4.5) .
4.5) .
If you will be using Microsoft Terminal Services instead of Citrix Metaframe Presentation Server, you
need to perform the following configuration steps in Microsoft Remote Desktop Connection.
need to perform the following configuration steps in Microsoft Remote Desktop Connection.
Step 1
On the General tab, enter the following information:
•
In the Computer field, enter the host name or IP address of the MTS Server.