Cisco Cisco Computer Telephony Integration Option 8.5
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Integrating Cisco CTI OS Into a Citrix MetaFrame Presentation Server/Microsoft Terminal Services Environment
Release 7.5(1)
About this Guide
Purpose
This document is intended to guide a Citrix administrator through the installation and configuration of
Cisco CTI OS Release 7.5(1) in a Citrix MetaFrame Presentation Server (Release 4.0 or 4.5) or
Microsoft Terminal Serivces (MTS) environment.
Cisco CTI OS Release 7.5(1) in a Citrix MetaFrame Presentation Server (Release 4.0 or 4.5) or
Microsoft Terminal Serivces (MTS) environment.
Important Note About Cisco IPCC Solution Deployment
Cisco's IPCC solution consists of a number of Cisco products. These products are thoroughly tested and
documented to ensure that the solution has extremely high availability and can be supported easily and
quickly.
documented to ensure that the solution has extremely high availability and can be supported easily and
quickly.
Deploying platforms, configurations, or third party applications that are not explicitly identified in Cisco
product documentation as supported will significantly impact the performance and capacity of the Cisco
IPCC solution. Using such non-standard components may contribute to extensive outages that could
seriously impact your business and your customers. It will also greatly hinder the ability of the Cisco
Technical Assistance Center (TAC) organization to diagnose and resolve issues, to the extent that
resolution of issues may not be possible.
product documentation as supported will significantly impact the performance and capacity of the Cisco
IPCC solution. Using such non-standard components may contribute to extensive outages that could
seriously impact your business and your customers. It will also greatly hinder the ability of the Cisco
Technical Assistance Center (TAC) organization to diagnose and resolve issues, to the extent that
resolution of issues may not be possible.
Cisco TAC will support Cisco products and documented third party applications and configurations that
are part of your IPCC deployment. However, Cisco TAC cannot and will not guarantee the overall
stability of platforms that use non-supported components or configurations. Cisco TAC will not be able
to assist in troubleshooting any problems that exist for the agent desktops on unsupported platforms or
configurations. In addition, Cisco TAC may be unable to provide assistance of any type if initial analysis
suggests that unsupported platforms might be contributing to the issue. In such cases, Cisco TAC will
provide best effort support and will only be able to troubleshoot the supported applications and
components of your Cisco IPCC solution, not the overall solution environment.
are part of your IPCC deployment. However, Cisco TAC cannot and will not guarantee the overall
stability of platforms that use non-supported components or configurations. Cisco TAC will not be able
to assist in troubleshooting any problems that exist for the agent desktops on unsupported platforms or
configurations. In addition, Cisco TAC may be unable to provide assistance of any type if initial analysis
suggests that unsupported platforms might be contributing to the issue. In such cases, Cisco TAC will
provide best effort support and will only be able to troubleshoot the supported applications and
components of your Cisco IPCC solution, not the overall solution environment.
For these reasons, Cisco strongly recommends that the IPCC solution be deployed in accordance with
Cisco's published solution design guidelines. If you have questions about these guidelines or about
supported IPCC solution components, consult the Cisco ICM/IPCC Enterprise & Hosted Editions
Release 7.0(0), 7.1(1), 7.1(2), and 7.5(1) Hardware and System Software Specifications (Bill of
Materials) and the Cisco IPCC documentation set.
Cisco's published solution design guidelines. If you have questions about these guidelines or about
supported IPCC solution components, consult the Cisco ICM/IPCC Enterprise & Hosted Editions
Release 7.0(0), 7.1(1), 7.1(2), and 7.5(1) Hardware and System Software Specifications (Bill of
Materials) and the Cisco IPCC documentation set.
Audience
This manual is intended for Cisco and partner system administrators and integrators.