Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide

When the requested call variables have been updated and the new values are guaranteed to remain set 
should the CTI session be abnormally terminated, the CTI Server responds to the CTI client that 
requested the update with the SET_CALL_DATA_CONF message: 

MessageHeader

Standard message header. 
MessageType = 27.

MHDR

8

InvokeID

Set to the value of the InvokeID from 
the corresponding request message.

UINT

4

Maximum message size (including header):

12

Send this message to the CTI Server to indicate that you are finished with a call and that all call variable 
and call wrapup data updates have been made. This message does not disconnect the call. The 
combination of ConnectionCallID, ConnectionDeviceIDType, and ConnectionDeviceID uniquely 
identify the call to be operated upon. CTI clients with Call Data Update Service should use this message 
to let the call termination record be logged in the ICM central database prior to the expiration of the call 

NamedVariable 
(optional)

Call-related variable data that has a 
variable name defined in the ICM 
database. There may be an arbitrary 
number of Named Variable and 
NamedArray fields in the message, 
subject to a combined total limit of 
2000 bytes. See 

 for the 

format of this field.

NAMED 
VAR

251

NamedArray 
(optional)

Call-related variable data that has 
an array variable name defined in 
the ICM database. There may be an 
arbitrary number of Named 
Variable and NamedArray fields in 
the message, subject to a combined 
total limit of 2000 bytes. See 

 for the format of this 

field.

NAMED 
ARRAY

252

CustomerPhone 
Number 

Customer phone number for value 
that appears in the Agent Real Time 
table.

STRING

20

CustomerAccount 
Number

Customer Account Number for 
value that appears in the Agent 
Real Time table.

STRING

32

Maximum message size (including header)

3341