Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
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CTI Server Message Reference Guide (Protocol Version 9), ICM Enterprise and Hosted Editions
CTI OS Release 7.0(0)
A P P E N D I X
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Changes and Additions
This appendix details the changes and additions made to various protocol versions of the CTI Server.
Protocol Version 9
The following is a list of additions and changes made to the CTI Server in Protocol Version 9 (ICM
Version 5.0).
Version 5.0).
•
Added Server Service. See the section
•
Added the CampaignID, QueryRuleID, CustomerPhoneNumber, and CustomerAccountNumber
fields to the SET_CALL_DATA_REQ and CALL_DATA_UPDATE_EVENT messages.
fields to the SET_CALL_DATA_REQ and CALL_DATA_UPDATE_EVENT messages.
•
During an OPEN_REQ of an ALL_EVENTS client session, additional SYSTEM_EVENTs are now
sent to the ALL_EVENTS client to indicate the status of each peripheral accociated with the PG.
sent to the ALL_EVENTS client to indicate the status of each peripheral accociated with the PG.
•
Added AgentAvailabilityStatus and ICMAgentID fields to QUERY_AGENT_STATE_CONF and
AGENT_STATE_EVENT.
AGENT_STATE_EVENT.
•
Added field AgentsICMAvailable and AgentsApplicationAvailable to
QUERY_SKILL_GROUP_STATISTICS_CONF.
QUERY_SKILL_GROUP_STATISTICS_CONF.
•
Added fields ICMAvailableTimeSession, RoutableTimeSession, ICMAvailableTimeToday, and
RoutableTimeToday to QUERY_AGENT_STATISTICS_CONF.
RoutableTimeToday to QUERY_AGENT_STATISTICS_CONF.
•
Added ICMAgentID, AgentExtension, AgentID, and AgentInstrument fields to
QUERY_AGENT_STATE_REQ.
QUERY_AGENT_STATE_REQ.
•
Updates to several tables in
Protocol Version 8
The following is a list of additions and changes made to the CTI Server in Protocol Version 8 (ICM
Version 4.6).
Version 4.6).
•
Moved the RTP_STARTED_EVENT and RTP_STOPPED_EVENT messages to the ClientEvents
Service.
Service.
•
Added AgentInstrument optional field to the following messages:
–
ALTERNATE_CALL_REQ
–
CLEAR_CALL_REQ