Cisco Cisco Computer Telephony Integration Option 9.0 Developer's Guide
A-5
CTI Server Message Reference Guide (Protocol Version 9), ICM Enterprise and Hosted Editions
CTI OS Release 7.0(0)
Appendix A Changes and Additions
Protocol Version 5
•
Added note for CALL_ESTABLISHED_EVENT for Spectrum ACDs.
•
Added /CCT (Call Control Table) optional field to the MAKE_CALL_REQ and
MAKE_PREDICTIVE_CALL_REQ messages.
MAKE_PREDICTIVE_CALL_REQ messages.
Protocol Version 5
The following is a list of additions and changes made to the CTI Server in Protocol Version 5 (ICM
Version 4.0).
Version 4.0).
•
Added Peripheral Monitor service and related messages.
•
Added a new MonitorID field to all Call and Agent Event messages.
•
Added Client Monitor service and related messages.
•
Added CallingDeviceType and CallingDeviceID fields to the
CALL_SERVICE_INITIATED_EVENT message.
CALL_SERVICE_INITIATED_EVENT message.
•
Increased the maximum number of skill groups from 10 to 20.
•
Added AlertRings, CallOption, AuthorizationCode, and AccountCode fields to the
CONSULTATION_CALL_REQ, MAKE_CALL_REQ, and TRANSFER_CALL_REQ messages.
CONSULTATION_CALL_REQ, MAKE_CALL_REQ, and TRANSFER_CALL_REQ messages.
•
Readded MAKE_PREDICTIVE_CALL_REQ and MAKE_PREDICTIVE_CALL_CONF
messages.
messages.
•
Added new SYS_PERIPHERAL_GATEWAY_OFFLINE System Event ID to the SystemEventID
Values table (
Values table (
•
Added new AM_NONE, AM_NONE_NO_MODEM and AM_CONNECT_NO_MODEM
AnsweringMachine values to the AnsweringMachine Values table (
AnsweringMachine values to the AnsweringMachine Values table (
).
•
ANSWER_CALL_REQ message revised for peripherals that do not provide alerting call
identification.
identification.
•
Added fields for single step conference to the CONFERENCE_CALL_REQ message:
–
CallPlacementType
–
CallMannerType
–
AlertRings
–
CallOption
–
FacilityType
–
Priority
–
PostRoute
–
DialedNumber
–
UserToUserInfo
–
CallVariable1 – CallVariable10
–
CallWrapupData
–
FacilityCode
–
AuthorizationCode
–
AccountCode