Cisco Cisco Computer Telephony Integration Option 8.5 Developer's Guide

CALL_ESTABLISHED_EVENT

CALL_CLEARED_EVENT

AGENT_STATE_EVENT

AGENT_STATE_EVENT

AGENT_STATE_EVENT

Call Alerting

("ringing") at agent

teleset

Agent talking on call

Call completed,

agent in call wrap-up

Call wrap-up

complete, agent

available for another

call

CALL_DELIVERED_EVENT

END_CALL_EVENT

BEGIN_CALL_EVENT

When the CTI Server associates a call with the CTI client, it sends the client a BEGIN_CALL_EVENT 
message. This message provides the call ID and the initial call context data. The combination of 
ConnectionCallID, ConnectionDeviceIDType, and ConnectionDeviceID uniquely identify the call. This 

CALL_DIVERTED_EVENT

When a call is removed from a previous 
delivery target.

CALL_SERVICE_INITIATED_ 
EVENT

When telecommunications service is 
initiated at the agent’s teleset.

AGENT_STATE_EVENT

When an agent’s state changes.

CALL_REACHED_NETWORK_ 
EVENT

When an outbound call is connected to 
another network.

CALL_QUEUED_EVENT

When a call is placed in a queue pending 
the availability of a resource.

CALL_DEQUEUED_EVENT

When a call is removed from a queue.

AGENT_PRE_CALL_EVENT

When a call is routed to Enterprise Agent.

AGENT_PRE_CALL_ABORT_ 
EVENT

When a call that was previously announced 
through an AGENT_PRE_CALL_ EVENT 
message cannot be routed as intended.

RTP_STARTED_EVENT

Indicates that a Real Time Protocol (RTP) 
media stream has been started.

RTP_STOPPED_EVENT

Indicates that a Real Time Protocol (RTP) 
media stream has been stopped.