Cisco Cisco Unified Contact Center Management Portal 11.0(1) Maintenance Manual
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Administration Guide for Contact Center Management Portal Release 7.1
Item Name – This identifies the name of the actioned entity, for example,
an agent name or identification number.
an agent name or identification number.
Column 6 displays the following:
Description – This describes the action that was taken, for example,
moved or deleted.
moved or deleted.
Column 7 displays the following:
Event Outcome – This describes whether the action was a success or a
Failure.
Failure.
There are a number of totals displayed for the report. Beneath each Item
Type group a row is displayed that states Item Type Success %: and the
percentage of actions on that Item Type that were successful are displayed
beneath the Event Outcome column.
Type group a row is displayed that states Item Type Success %: and the
percentage of actions on that Item Type that were successful are displayed
beneath the Event Outcome column.
At the bottom of the report table two further total types are displayed:
The Tenant Success %: total displays a percentage of actions taken on
entities belonging to a tenant that were successful. The result is displayed
as a percentage beneath the Event Outcome column.
entities belonging to a tenant that were successful. The result is displayed
as a percentage beneath the Event Outcome column.
The Report Success %: total displays a percentage of actions taken on
entities belonging to all tenants that were successful. The result is
displayed as a percentage beneath the Event Outcome column.
entities belonging to all tenants that were successful. The result is
displayed as a percentage beneath the Event Outcome column.