Cisco Cisco Unified Contact Center Management Portal 8.5(2) Maintenance Manual
Administration Guide for Contact Center Management Portal Release 7.1
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6 AUDIT TRAILS
The Unified Contact Center Management Portal enables provisioning users
to view the audit histories of individual items. Users with sufficient
privileges can run an audit report on the Unified Contact Center
Management Portal platform itself.
to view the audit histories of individual items. Users with sufficient
privileges can run an audit report on the Unified Contact Center
Management Portal platform itself.
These audit trails display events that relate to operations that have been
performed within the platform, such as move agent, delete skill group and
so forth.
performed within the platform, such as move agent, delete skill group and
so forth.
Audit Histories
Each individual resource has its own audit history, showing all the events
that have occurred on that resource. This can be accessed from the History
tab when examining the resource in the System Manager.
that have occurred on that resource. This can be accessed from the History
tab when examining the resource in the System Manager.
The Edit Filter link allows you to choose to view only those events which
were successful, or those events which failed, or to select events that took
place between certain dates.
were successful, or those events which failed, or to select events that took
place between certain dates.
Audit Data Report
Reports are viewed from the Reporting tool.
The Audit Data report contains the following columns:
Column 1 displays the following:
Tenant – the customer that platform operations relate to.
Item Type Name – the entity in the system that an action was performed
on, such as Agent or Skill Group.
on, such as Agent or Skill Group.
Date – the date and time when the action was performed.
Column 2 displays the following:
Audit Name – There is currently only one audit report and therefore the
description of the audit defaults to generic.
description of the audit defaults to generic.
Column 3 displays the following:
Resource Name – This identifies the database on which the actioned
entity resides.
entity resides.
Column 4 displays the following:
Event Source – This shows the user who performed the event. For events
performed by the Management Portal itself, such as importing an item
from IPCC, the event source will be shown as system.
performed by the Management Portal itself, such as importing an item
from IPCC, the event source will be shown as system.
Column 5 displays the following: