Cisco Cisco IPCC Web Option Technical References
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Unified ICM Configuration
associated with a single Route. A Route is associated with a Target Type
(Skill Group, Agent, etc.). For accounting purposes, each Route is
associated with a Service. It is this mapping that will allow the Peripheral
Gateway to associate a Service when a new call arrives on the Alcatel
4400.
To enable the Alcatel 4400 event monitoring messages, the DNIS
configured in the Unified ICM Peripheral Targets must correspond to the
Pilot Number, defined on the Alcatel 4400.
(Skill Group, Agent, etc.). For accounting purposes, each Route is
associated with a Service. It is this mapping that will allow the Peripheral
Gateway to associate a Service when a new call arrives on the Alcatel
4400.
To enable the Alcatel 4400 event monitoring messages, the DNIS
configured in the Unified ICM Peripheral Targets must correspond to the
Pilot Number, defined on the Alcatel 4400.
3.5 Trunk Groups
The Alcatel 4400 does not forward any Trunk Group information to the
PG. Therefore, the Trunk Group configuration is not applicable to the PG.
In order to configure peripheral targets, however, a Network TrunkGroup
has to be defined along with at least one Trunk Group. This Trunk Group
should be used for each configured peripheral target.
PG. Therefore, the Trunk Group configuration is not applicable to the PG.
In order to configure peripheral targets, however, a Network TrunkGroup
has to be defined along with at least one Trunk Group. This Trunk Group
should be used for each configured peripheral target.
3.6 Trunks
Individual trunks are not monitored by the Alcatel 4400 Peripheral
gateway. As a result, Trunk information is not required in the Unified ICM
configuration.
gateway. As a result, Trunk information is not required in the Unified ICM
configuration.
3.7 Services
Item (2) in the Figure 2: Alcatel 4400 Distribution Model corresponds to a
Unified ICM Service that is mapped to a 4400 Pilot. The Service
Peripheral Number is equivalent to the Pilot number on the Alcatel 4400.
When configuring a service in Unified ICM, the user should enter the
following:
Unified ICM Service that is mapped to a 4400 Pilot. The Service
Peripheral Number is equivalent to the Pilot number on the Alcatel 4400.
When configuring a service in Unified ICM, the user should enter the
following:
The extension of the Pilot in the Peripheral Number field
The name of the Pilot in the Peripheral Name field
The Description may optionally be filled in
All other fields should be left at their default values
The name of the Pilot in the Peripheral Name field
The Description may optionally be filled in
All other fields should be left at their default values