Cisco Cisco Unified Contact Center Enterprise 9.0(2) Technical References
Setting the Switch for Packet Tracing
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In other words, manual closing or changing of Pilots is not allowed. The
only entity that may change dynamically at any time due to
operator/human action are the Agents. If resources become blocked due to
Agent unavailability, this information will be properly reflected on the
Unified ICM.
only entity that may change dynamically at any time due to
operator/human action are the Agents. If resources become blocked due to
Agent unavailability, this information will be properly reflected on the
Unified ICM.
2.2 Setting the Switch for Packet Tracing
The following instructions apply to switch business releases prior to 4.x.
The following instructions will not work on switch releases 4.x and higher.
In the event that tracing information sent and received by the 4400 is
necessary, the 4400 has the capability to capture the packets in trace mode,
as well as other Alcatel specific information. Please refer to the Alcatel
4400 specific documentation (shipped with the switch by Alcatel) for full
information on how to enable/disable tracing should it become necessary
for diagnostic purposes.
To enable/disable tracing, you need to log into the switch as root, and
proceed as follows:
1.
The following instructions will not work on switch releases 4.x and higher.
In the event that tracing information sent and received by the 4400 is
necessary, the 4400 has the capability to capture the packets in trace mode,
as well as other Alcatel specific information. Please refer to the Alcatel
4400 specific documentation (shipped with the switch by Alcatel) for full
information on how to enable/disable tracing should it become necessary
for diagnostic purposes.
To enable/disable tracing, you need to log into the switch as root, and
proceed as follows:
1.
cd /tmpd
2.
vi debug (if it does not exist, then create it).
3.
edit/add lines in the file so that it has two lines. The first line
containing a 4, the second line containing an „N‟.
4.
exit the editor
Upon the next PIM connection, files logfile.nnnnn are created to trace the
connection information. To turn the switch tracing off, simply edit the
same file and change the „4‟ to a „0‟.
connection information. To turn the switch tracing off, simply edit the
same file and change the „4‟ to a „0‟.
Note:
It is advisable that you set switch tracing off after you are finished
working with it to avoid performance degradation.
working with it to avoid performance degradation.